Customer Satisfaction Survey

Name

Group Name

Title

State

Zip

Birthdate

Phone

Arrival Date

Departure Date

Number of Events at GNAC

How does Golden Nugget compare with other casinos you have visited?

Which elements of the event did you like the most?

Are there any other comments you would like to share with Management?

What is your level of satisfaction with this event?

What did you like least about your event?

Please share any comments you have about the questionnaire or your experience taking this survey. Your response may help us improve the experience for you and other guests for future surveys.

General

Overall Satisfaction

Overall Customer Service

Return Intent

Willingness to Recommend

Friendliness & Helpfulness

Bell Service

Friendliness & Helpfulness

Wait Time

Hotel Reservations

Friendliness & Helpfulness

Selection

Front Desk/Hotel Check-In

Friendliness & Helpfulness

Wait Time

Front Desk/Hotel Check-Out

Friendliness & Helpfulness

Wait Time

Room

Room Cleanliness

Comfort

Everything in room was in working order?

Overall Group Experience

Banquet Food Satisfaction

Banquet Service Satisfaction

Feeling of fun and excitement at the property

Cleanliness of the rest rooms

Overall Cleanliness