Customer Satisfaction Survey

Name

Address

City

State

Zip

Birthdate

Phone

24K Select Club Member #

Room #

Arrival Date

Departure Date

Age

Annual Visits

Gender

24K Select Club Tier

How does Golden Nugget compare with other casinos you have visited?

Other than guaranteeing winning, what is the single most important thing Golden Nugget could do to improve guest experience?

Are there any other comments you would like to share with Management?

What did you like best about your stay?

What did you like least about your stay?

Please share any comments you have about the questionnaire or your experience taking this survey. Your response may help us improve the experience for you and other guests for future surveys.

General

Overall Satisfaction

Overall Customer Service

Return Intent

Willingness to Recommend

Player Services

Friendliness & Helpfulness

Wait Time

Sportsbook

Friendliness & Helpfulness

Wait Time

Quality of Service Provided

Kiosk Experience

Beverage service at Slot Machines

Friendliness & Helpfulness

Wait Time

Beverage service at Table Games

Friendliness & Helpfulness

Wait Time

Dealer

Friendliness & Helpfulness

Slot Service Personnel

Friendliness & Helpfulness

Wait Time

Bell Service

Friendliness & Helpfulness

Wait Time

Hotel Reservations

Friendliness & Helpfulness

Selection

Front Desk/Hotel Check-In

Friendliness & Helpfulness

Wait Time

Front Desk/Hotel Check-Out

Friendliness & Helpfulness

Wait Time

Room

Room Cleanliness

Comfort

Everything in room was in working order?

Bubba Gump Shrimp Co.

Friendliness & Helpfulness

Wait Time

Food and Beverage Quality

Overall Value

Would you Recommend?

Starbucks

Friendliness & Helpfulness

Wait Time

Food and Beverage Quality

Overall Value

Would you Recommend?

Lillie's Asian Cuisine

Friendliness & Helpfulness

Wait Time

Food and Beverage Quality

Overall Value

Would you Recommend?

Morton's The Steakhouse

Friendliness & Helpfulness

Wait Time

Food and Beverage Quality

Overall Value

Would you Recommend?

Michael Patrick's

Friendliness & Helpfulness

Wait Time

Food and Beverage Quality

Overall Value

Would you Recommend?

H20 Pool+Bar

Friendliness & Helpfulness

Wait Time

Food and Beverage Quality

Overall Value

Rush Lounge

Friendliness & Helpfulness

Wait Time

Beverage Quality

Overall Value

Bar 46

Friendliness & Helpfulness

Wait Time

Beverage Quality

Overall Value

Retail Shops

Friendliness & Helpfulness

Wait Time

Selection of Items

Overall Value

Spa & Salon

Friendliness & Helpfulness

Wait Time

Quality of Service Provided

Overall Value

Misc Resort

Security Personnel Staff Friendliness & Helpfulness

Casino where you get good amount of play for your gambling budget

Feeling of fun and excitement at the property

Good mix of slot machine themes

Overall cleanliness of the casino gaming area

Cleanliness of the rest rooms

Your feeling of safety inside the building

Value of the benefits you receive from the Players Services

Your feeling of safety in and around parking areas